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Company Policies

Company Policies

  • Cookies Policy

    The Polyflor website (www.polyflor.com) places cookies, which are small data files, on your computer, mobile or other device. This is standard practice for all websites.

    Cookies are useful because they allow a website to recognise a user’s device and some collect information about browsing and customer behaviour across the website. Cookies are essential for helping us deliver a high quality website and online sample request facility for our customers as they remember the choices you make (eg country, contact name and address details).

    By using and browsing the Polyflor website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies (see below) or refrain from using the site.

    You can control the use of cookies on your device by using the settings in your web browser (e.g. Chrome, Internet Explorer, Firefox). For more detailed information about cookies (including how to manage their use via your browser) go to www.aboutcookies.org.

  • Privacy Policy

    When you visit Polyflor’s website you may be asked to provide personal information, such as your name, mailing address, e-mail address, telephone number, and other personal information. Polyflor will ensure the privacy, safety and security of this information. Polyflor collects your personal information only as necessary to respond to your enquiries, to improve its website, supply you with requested information on Polyflor’s products and to provide you with information that may be of interest to you.
     

    Polyflor will not sell, rent or give away your personal information to any unrelated company, organisation or individual without your permission. It is possible that where appropriate, your data will be transferred for processing and use to other countries and regions of the world.
     

    Polyflor may from time to time request information for market research purposes. Such information is always optional and as with any other personal information will not be shared with any other party without your permission.
     

    Polyflor may use your e-mail address to mail you notices of special promotions or events, unless you have requested not to receive further communication from us that is beyond the scope of your original enquiry. Your e-mail address will not be shared with any other organisation without your permission.
     

    If you have submitted personal information to Polyflor electronically and would like it removed or modified, please contact us at:

    mailto:unsubscribe@polyflor.com - write ‘unsubscribe’ in the subject line and include your name in the body of the message.
     

    Alternatively, write to:

    Marketing Department,

    POLYFLOR LTD.

    PO BOX 3,

    Radcliffe New Rd.

    Whitefield,

    Manchester.

    M45 7NR.

    United Kingdom.

    TEL: +44 (0)161 767 1111

    FAX: +44(0)161 767 1188

    We will use reasonable efforts to comply with your request.

  • Terms Of Use

    Please read these Terms of Use carefully before using this site.

    Terms of Use

    1. General.

    a) The website, Polyflor.com (the “Website”), is owned and operated by Polyflor Limited (“Polyflor”, “we”, “us” or “our”). Polyflor is a Private Limited Company registered in England, with the registration number 00743538 and whose registered address is Beechfield, Hollinhurst Road, Radcliffe, Manchester M26 1JN. Polyflor is a wholly owned subsidiary of James Halstead plc.

    b) These website terms and conditions, together with our Privacy & Cookie Policy, (collectively the “User Agreement”) form our entire agreement with you in respect of your non-chargeable use of the Website and supersedes any prior agreement or arrangement with you in respect of the Website.

    c) Your use of, and access to, the Website is conditional upon you accepting the User Agreement which sets out the basis on which you may access and use the Website. By accessing and using the Website, you accept, and agree to comply with, the User Agreement. If you do not agree to be bound by the User Agreement, you may not use or access the Website.

    d) We reserve the right to vary the User Agreement at any time without notice and for any reason. Any such changes will be effective when posted on the Website and it is your responsibility to read the User Agreement on each occasion you use the Website. Your use of the Website following any such changes shall constitute your acceptance of the revised User Agreement.

    e) We reserve the right to change our website periodically, to reflect changes in our product portfolio, our business priorities, and our users’ needs.

    2. Access, use and availability.

    a) This Website is made available to all free of charge. It is a condition that your use of the Website is at your own risk. Access to the Website is permitted on a temporary basis and we reserve the right to withdraw, suspend and/or amend the service or content provided on the Website, for operational or business reasons, without notice.

    b) Whilst we will endeavour to ensure that the Website is available 24 hours per day, we do not warrant or guarantee that the Website shall be available at all times. We shall have no responsibility if, for any reason, the Website is unavailable at any time or for any period.

    c) You are responsible for ensuring that all persons who access the Website through your internet connection or computer equipment are aware of and comply with the User Agreement.

    d) You may not modify, copy, produce, distribute, publish, download, display, post, transmit or create any derivative works of, in any form or by any means (including to any other third party), any of the contents provided on the Website without our prior express written permission, with the exception that you may:

         i. Print off one copy of the contents of an individual page of the Website for private and personal non-commercial use.

         ii. Download selected brochures and data sheets, made available at our discretion.

    e) You must not modify the copies of any material you have printed off in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

    f) You may not modify, copy, produce, distribute, publish, download, display, post, transmit or create any derivative works or Polyflor logo’s, in any form or by any means, and replicate on any website to purport that your business has any form of association, approval or endorsement on our part, unless permitted by us in writing.

    g) Our status as the authors of content on our site must always be acknowledged. You must not use any part of the content of our site for commercial purposes, without our consent or without obtaining a licence to do so from us. If you copy, print, or download any content from our website which is in breach of these Terms of Use, your right to use the site will cease immediately and you must, at our discretion, return, delete, or destroy any copies of material made, including all materials created electronically.

    h) We may from time to time make available services on the Website, which require registration and are only available to users who have registered with us and provided us with contact information (“Contact Information”). Contact Information that you provide on the Website must be complete, current, and accurate and you must not impersonate any other person or entity or make use of a false name or a name that you are not authorised to use. If your Contact Information changes you shall notify us immediately either by updating your Contact Information or by contacting us on compliance@polyflor.com.

    i) You may provide us with appropriate registration details in order to gain additional functionality in respect of your use of the Website (“Registration Details”). These Registration Details will allow you to

         i. Keep your Contact Information up to date; and

         ii. Make full use of all Website functionality.

    j) You must not disclose your Contact Information and/or Registration Details to any third party and you shall be solely liable for any activities that occur in relation to the use of your Contact Information and/or Registration Details.

    k) In the event that you have any concerns regarding your Contact Information and/or Registration Details or become aware of any misuse of your Contact Information and/or Registration Details, then you must notify us immediately by contacting us at compliance@polyflor.com.

    l) If, in our reasonable opinion, you have breached any of the provisions of the User Agreement, your right to use the Website will cease immediately and you must, at our option, return, delete, or destroy all copies of the materials you have made. We shall inform you in the event of such a decision using your Contact Information if you have provided us with such information.

    3. Sample request.

    a) The following provisions shall set out the basis on which you may request, and we may supply to you brochure(s), shadecards, product sample(s) or accessories that are displayed and available on the Website (“Sample”).

    b) By placing a request for a Sample (“Request”) through the Website, you represent and warrant that you are at least 18 years of age or are acting with the consent of a person at least 18 years of age.

    c) All requests can be placed either online via the Website or by telephone on +44 (0) 161 767 2551. Lines are open 9am to 5pm (GMT) Monday to Friday (excluding UK bank holidays and public holidays).

    d) We will send you a Request confirmation’ email (“Confirmation Email”) once your Request has been submitted. Your Request shall constitute an offer to us to supply you with a Sample and shall not mean that your Request has been accepted.

    e) We may refuse to accept a Request at our sole discretion.

    f) We will aim to fulfil requests within the delivery period set out in the Confirmation Email, or if no delivery period is specified, then within a reasonable time of the date of the Confirmation Email, unless there are exceptional circumstances.

    4. Security

    a) You may only use the Website for lawful purposes, and you expressly agree not to:

         i. Use the Website in any way that breaches any applicable local, national, or international law or regulation.

         ii. Use the Website in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.

         iii. Use the Website to knowingly introduce or transmit any data, send, or upload any material that contains viruses, Trojan horses, worms, time-bombs, or other harmful material or similar computer code designed to adversely affect the operation of any computer software or hardware.

         iv. Infringe any copyright or trademark or any right of privacy, publicity, or personality or any other right, whether registered or unregistered, of any other nature or any person, or be obscene, libellous, blasphemous, or defamatory.

         v. Access without authority, interfere with, damage, or disrupt any part of the Website, any equipment or network on which the Website is stored, or any software used in the provision of the Website.

         vi. Interfere with, damage, or disrupt the enjoyment or use of the Website by any third party or any equipment, network or software owned or used by any third party.

         vii. Attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you are committing an offence under the Computer Misuse act of 2018, and as such, we will be obliged to report the breach to the relevant enforcement authorities, and we will co-operate with these authorities by disclosing your identity to them. In the event of such a breach, the right to access the site will cease immediately.

    5. Social Media.

    a) We may approach you to ask for your permission to share your pictures of our flooring products which you have posted to Facebook, Instagram, Pinterest, Twitter, or Linkedin. If you send us a comment, hashtag #yes polyflor or direct message us on social media consenting to us sharing your posted content, you grant us the following rights to use that content:

         i. A worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform the content in connection with our service and across different media (including social media), including to promote our sites or our service forever.

         ii. A worldwide, non-exclusive, royalty-free, transferable licence for other users, partners, or advertisers to use the content in accordance with the functionality of our sites forever.

    b) if you grant a licence to us in relation to your social media content as described above, in 5. a), you are giving us the right to use the material posted to social media and we reserve the right to upload your content to our sites. Any content uploaded to our sites will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our sites a limited licence to use, store and copy that content and to distribute and make it available to third parties.

    c) We also have the right to disclose your identity to any third party who is claiming that any content posted to our sites constitutes a violation of their intellectual property rights or of their right to privacy.

    d) This website may include information and materials uploaded by us from other users’ social media pages. The views expressed by other users on our site do not represent our views or values.

    6. Rules about linking to the Polyflor website.

    a) You may link to the home page of Polyflor.com, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

    b) You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part, unless permitted by us.

    c) If you are a consumer, you may only establish such a link via the social media icons section of our site, for the purpose of sharing content that we have published in that section, provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

    d) You must not establish a link to our site in any website that is not owned by you.

    e) Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. If you wish to link to or make any use of content on our site other than that set out above, please contact compliance@polyflor.com.

    f) We reserve the right to withdraw linking permission without notice.

    7. Warranties and Liability

    a) The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

    b) Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete, or up to date.

    c) The Website may contain links to other websites and resources which are not under our control. We do not provide any warranties or guarantees in respect of such websites and resources, and we shall not be responsible for the availability, content, or security of, or for any products or services available from, such websites and/or resources. If you transact through any linked website with a third party, such transactions shall be, and any rights and obligations shall arise, solely between you and the third party.

    d) To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude to the fullest extent permitted by law:

         i.All representations, conditions, warranties, and other terms which might otherwise be implied by statute, common law or the law of equity including, but not limited to, conditions or other terms of satisfactory quality, fitness for a particular purpose and reasonable care and skill.

         ii. Any liability for any direct, indirect, or consequential loss or damage incurred by any user in connection with the Website (including via the use, inability to use, or results of the use of the Website), any websites linked to it and any materials posted on it, including, without limitation, any liability for:

              i. Loss of business, income, or revenue.

              ii. Loss of profits or contracts.

              iii. Business interruption.

              iv. Loss of use of money or anticipated savings.

              v. Loss of, damage to, or corruption of data or information.

              vi. Loss of opportunity, goodwill, or reputation.

              vii. Wasted expenditure and/or

              viii. For any other loss or damage of any kind, however arising and whether under contract or in tort (including negligence) or restitution, or by breach of statutory duty or misrepresentation, or otherwise.

         iii. Any liability for:

              i. Any delay or failure to perform any obligation that is due to a cause beyond our reasonable control.

              ii. Any loss or damage which may arise as a result of any failure by you to protect your Contact Information and/or Login Details.

             iii. Any delay in the delivery of a Sample howsoever caused.

              iv. Any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.

    e) In any event, our maximum liability to you in contract, tort (including, without limitation, negligence) or otherwise arising in connection with the User Agreement or the Website shall be limited to £50.

    f) Nothing in the User Agreement excludes or limits liability for death or personal injury arising from our negligence or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability, which cannot be excluded or limited under applicable law.

    8. Data Protection.

    a) If you send us personal data of any individual via our website, you will comply with all “Applicable Data Protection Laws” (defined in the paragraph below) including without limitation, to the extent that such personal data relates to European data subjects, the General Data Protection Regulation ((EU) 2016/679) and to the extent that such personal data relates to a UK data subject, the UK GDPR and the Data Protection Act 2018. Without limiting the generality of the foregoing, you will ensure that before submitting personal data on behalf of any third party, you have given all notices and/or obtained all consents required under the Applicable Data Protection Laws.

    b) For the purposes of the above paragraph, “Applicable Data Protection Laws” means all laws relating to data protection and privacy which are from time to time applicable, including (but not limited to) UK GDPR (which has the meaning has the meaning given to it in section 3(10) (as supplemented by section 205(4)) of the Data Protection Act 2018), the Data Protection Act 2018, the General Data Protection Regulation ((EU) 2016/679) (GDPR), the Privacy and Electronic Communications Directive 2002/58/EC (as updated by Directive 2009/136/EC) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) and all related national laws, regulations and secondary legislation, in each case as amended, replaced or updated from time to time and together with any subordinate or related legislation made under any of the foregoing.

    9. Intellectual property

    a) Unless otherwise specified, all patents, copyrights, design rights, trademarks, service marks, trade secrets, know-how, database rights and other rights in the nature of intellectual property rights (whether registered or unregistered) and all applications for the same, anywhere in the world (“Intellectual Property Rights”) on the Website and in the content provided on the Website are owned by or licensed to Polyflor and James Halstead plc. All such Intellectual Property Rights are reserved.

    b) The Website’s designs, text, graphics, logos, images, page headers, button icons, scripts, service names, data compilations and software are the trademarks or trade dress of Polyflor. All rights, interest and title in such trademarks and trade dress are reserved.

    c) You shall not use Polyflor’s trademarks and/or trade dress in connection with any product or service that is not Polyflors, in any manner that is likely to cause confusion or in any manner that discredits Polyflor.

    10. Severability

    If any court or competent authority finds that any provision, or part of any provision, of the User Agreement is invalid, illegal, or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of the User Agreement shall not be affected.

    11. Third party rights

    Nothing in the User Agreement shall confer on any third party any benefit or the right to enforce any term of the User Agreement.

    12. Jurisdiction

    We do not represent that content available on, or through our site, is appropriate for use or available in locations outside the UK. If you access this site from any location outside the UK, you acknowledge and agree that the use of the site is governed by English law and that the courts of England and Wales will have exclusive jurisdiction.

    13. Complaints

    If you believe that your rights are being infringed by the Website, or if you are dissatisfied with the Website or any aspect of our service, you should first contact us on compliance@polyflor.com

  • Trademarks and Brand Usage Policy

    This document (the `Policy`) sets the conditions under which you may use our brand assets. Our brands assets include not only registered and unregistered trademarks, but also company names, service marks, logotypes, trade dress, trade names, product names, slogans, images, icons, iconography, designs, texts, images, videos, blogs, case studies and articles (for convenience these are referred to collectively as the `Marks` herein), rights in which belong to Polyflor Limited or its affiliated companies (`Polyflor`, `we`). We are happy when people use our Marks to refer to us and our products but you have to understand that Polyflor`s Marks are valuable assets for us and we wish to make the rules of such use clear for everyone.

    What is the Intent of this Policy?

    This Policy is intended to balance competing interests and provide clarity on what is acceptable practice for use of the Marks. On the one hand, we need to ensure that the Polyflor`s Marks are and remain reliable indicators of the quality, safety and reliability that customers expect from our official offerings. Polyflor highly values the trust of its customers, potential customers, vendors and partners, and we protect our trademarks to ensure those expectations can be met now and in the future. On the other hand, we would like to ensure that our customers, potential customers, partners, authorised resellers and vendors have the freedom to use Polyflor`s Marks in ways that are reasonable and unlikely to create confusion and have therefore provided guidance on those uses that we consider acceptable.

    The Policy applies to all uses of Polyflor`s Marks and is in addition to the terms of any other permission we may have granted you regarding use of our Marks, unless otherwise specifically stated in written consent to such use signed by Polyflor.

    Except for the limited rights to use as expressly permitted under this Policy, no other rights of any kind are granted hereunder, by implication or otherwise. If you wish to use any of Polyflor`s Marks in a manner that is not expressly permitted by this Policy, or otherwise permitted by a legal exception, please contact us at trademarks@polyflor.com. We will be happy to consider your request. No matter how your use is authorised, any goodwill generated by use of the Marks shall inure solely to the benefit of Polyflor.

    Polyflor may review this Policy from time to time and update its provisions. Please consult this Policy regularly and keep pace.

    What are the Polyflor trademarks?

    The Polyflor trademarks include any and all registered and unregistered trademarks or service marks owned or used by Polyflor, including logos, logotypes, trade dress, trade names, product names, images, slogans. Please remember that registration of the Polyflor`s trademarks is not always necessary for ownership and Polyflor has rights in its trademarks regardless of registration status.

    Polyflor owns trademarks in a variety of international jurisdictions, so please check the WIPO Global Brand Database or contact us at trademarks@polyflor.com to know more about Polyflor’s registered trademarks around the world or to receive an answer to your question about Polyflor’s rights in its Marks.

    Those trademarks registered in the U.K. include but are not limited to:

    • Our registered Polyflor® word mark, U.K. Reg. No. 900335752;
    • Our registered Polysafe® word mark, U.K. Reg. No. 908416521;
    • Our registered Palettone® word mark, U.K. Reg. No. 801378637;
    • Our registered Expona® word mark, U.K. Reg. No. 901464221;
    • Our registered Camaro® word mark, U.K. Reg. No. 901464247;
    • Our registered Forest FX® word mark, U.K. Reg. No. 901464247;
    • Our registered Camaro Rigid Core® word mark, U.K. Reg. No. 3689761.

    And registered in international jurisdictions include but are not limited to:

    • International registration of Polyflor® word mark, WIPO Reg. No.848545;
    • European Union Registration of Polyflor® word mark EU Reg. No. 335752.

    Partners and vendors. You may not use the Marks to identify us as your partner or client unless we provide you a written consent specifying what Marks you can use and how you can use them. For example, if Polyflor is your client, and the contract between us is silent regarding your use of our Marks, it does not mean you can use our Marks, it means that you should request permission in writing from us.

    Authorised resellers. If you are an authorised Polyflor reseller, you may use the Marks according to the terms of the agreement between you and Polyflor. In addition to the general rules and guidance below, the following rules are applicable to resellers:

    • resellers must always include the symbol ® or ™ as appropriate when using Polyflor trademarks;
    • resellers may not register the Polyflor trademarks in any jurisdiction (any registrations obtained must be assigned to Polyflor) or adopt, use, or attempt to register any trademarks in any jurisdiction or territory that are confusingly similar to the Polyfor trademarks;
    • resellers must provide Polyflor with details of all intended public use of the Marks, including samples of all products and materials that contain the Marks , and not commence use without written approval from Polyflor;
    • at Polyflor`s request, resellers must promptly modify or stop using the Marks if Polyflor finds that such usage does not comply with current usage policies or guidelines.

    General Principles of Use for Polyflor Marks

    The following general requirements apply to all users of the Polyflor Marks.

    Use only to refer to Polyflor. Polyflor Marks may only be used to refer to Polyfor and its products.

    No use without permission. You may not use Polyflor Marks unless specifically permitted under this Policy, or pursuant to Polyflor’s written consent, including the following use:

    • in the name of your business, product, service, app, or other offering;
    • in domain names and social media accounts and communities’ names, because consumers who see those are likely to assume that they are official Polyflor services and accounts;
    • on promotional merchandise that you are selling or distributing (e.g., t-shirts, travel mugs, etc.);
    • in any advertising (creative, digital, social, PPC or otherwise) other than advertising for Polyflor products;
    • in any metatags or any other “hidden text”.

    Use the full and exact trademarks. Polyflor`s logos and stylised trademarks should always be used in their full, exact, most-up-to-date form and colour. You may not alter, animate or distort them or combine them with your own trademarks or any other symbols, words, images or designs, incorporate them into a tagline or slogan, or change the colour, font, proportions, or any other aspect of our logos or stylised trademarks. Do not use old versions of our trademarks.

    • Approved artwork can be found here or on the official web pages of the relevant Polyflor products;
    • If you do not find necessary artwork at the link above, or you are not sure, please contact us at trademarks@polyflor.com.

    Highlight use of Polyflor trademarks.

    • Where Polyflor trademarks are used in plain text they must be capitalised, e.g. Polyflor, not polyflor.
    • While not mandatory for users other than resellers, we would appreciate it if Polyflor`s trademarks are accompanied by a «TM» symbol (“™”), to indicate that they are trademarks; you may instead use the «R in a circle» symbol (“®”) if the trademark in question is a registered trademark in the jurisdiction of use. But do not use the «R in a circle» symbol (“®”) on any trademarks that are not registered in the jurisdiction of use.
    • The following notice text should appear somewhere near your first or most prominent mention of Polyflor trademarks: [mark] is a trademark or registered trademark of Polyflor Limited in the U.K. and other countries. All rights reserved.

    No Place for Misleading.

    • Any use you make of Polyflor Marks must not confuse consumers, and the Polyflor Marks must not be used in any manner that is false or misleading. So, for example, you may not use Polyflor Marks in a manner that falsely implies an endorsement or sponsorship, partnership by, or an affiliation with, Polyflor if no such relationship exists. You may not use Polyflor Marks in a manner that may diminish, harm, or otherwise damage the reputation of Polyflor or the goodwill associated with the Polyflor Marks.
    •  You may not use a trademark, domain name, or logos that imitates or could be confused with our Marks or falsely suggests affiliation with us.

    Respect our Marks. You may not overlap our Marks with shapes or photos. Do not associate our Marks with any vulgar, obscene, indecent or unlawful materials.

    Specific Requirements and Limitations for Use of the Polyflor Marks

    Publications, seminars and conferences use guidelines. You may use the Marks in the title or description of publications, seminars, and conferences if:

    • the Marks are directly related to a specific Polyflor product or service that is referenced in the publication, seminar or conference;
    • you express your experiences, recommendations, comments about Polyflor products and services. In this case, please express that these opinions are your own, use generic terms to accompany the Polyflor Mark, such as «service», «tool», «product» etc. to help people understand what you are talking about;
    •  you use screenshots of Polyflor product pages, but do not alter the screenshot except to resize it, do not use portions of screenshots, do not include screenshots in your product or user interface, do not use screenshots that contain third-party content, and do not use screenshots that contain an image or name of an identifiable individual or any other personal data.

    You may not use the Marks:

    • as the leading word or most prominent element in your publication, seminar, or conference title without our specific written consent;
    • more prominently than your product or service name (e.g., in a larger typeface or higher on the page);
    • in a way that could damage Polyflor`s reputation or goodwill. For example, you cannot use our Marks in any manner that disparages Polyflor or our products or services or portrays Polyflor in a false, competitively adverse or poor light.

    If you include a trademark footnote in your materials to give notice of ownership of your trademarks or third-party trademarks, you must add the following wording to your trademark footnote: «All other trademarks are the property of their respective owners».

    Other Provisions

    By using ours Marks, in whole or in part, you are acknowledging that Polyflor is the sole owner of the Marks and promising that you will not interfere with Polyflor`s rights in the Marks, including challenging the Marks` use, or registering or attempting to register the Marks, alone or in combination with other words, anywhere in the world, and that you will not harm, misuse, or bring into dispute any of Polyflor`s Marks.

    By using our Marks, you agree that Polyflor is the sole owner of the Marks and all associated goodwill. Polyflor will be the sole beneficiary of any goodwill associated with your use of the Marks.

    Polyflor reserves all rights not expressly granted herein.

    Polyflor may revoke the permissions generally or as applied to your use, at any time at its sole discretion by providing written notice.

    Reporting Abuse of the Marks

    We appreciate your cooperation with Polyflor in any legal action, at Polyflor`s expense, to prevent or halt any unauthorised activity with respect to the use of the Marks. Please report any misuse of the Polyflor`s Marks to trademarks@polyflor.com, and provide us with as much information as you can about the use you think might be infringing. We will investigate the use, and if warranted, take appropriate action in our sole discretion.

    Questions

    If you would like to use the Polyflor Marks in a manner that is not covered by this Policy, or if you have any questions regarding this Policy, please contact us at trademarks@polyflor.com.

    TERMS OF USE
    FOR POLYFLOR MARKS

    If your Use Request is approved by Polyflor, then the following terms shall apply to your Use of the Polyflor Marks. If you do not agree to be bound by these terms, you should not submit your Use Request and you should not use the Polyflor Marks.

    “Polyflor” in these terms refers to Polyflor Limited its affiliates and subsidiaries.

    “Company” in these terms refers to the party subject to the terms of use.

    1. Use of the Marks. Company agrees that it will not depict the Marks in any manner that would denigrate, disparage, tarnish, present in a false light, or otherwise reflect negatively on Polyflor. Company agrees to use the Marks only to identify Polyflor as a Company customer or business partner or to identify its products. Use of the Mark will not be used to indicate Polyflor’s endorsement of Company unless otherwise agreed in writing by Company.
    2. Ownership of the Mark. Company acknowledges that Polyflor retains ownership of all intellectual property rights related to the Marks.
    3. Termination. Polyflor may revoke their permission to use the Marks at any time by providing written notice to Company. Upon receipt of written notice of termination, Company will discontinue all use of the Marks within thirty (30) days, except as permissible under English law.
    4. Miscellaneous. These Terms of Use are governed by and construed in accordance with English Law (excluding its conflicts of laws provisions). All disputes arising out of or in relating to these Terms of Use will be subject to the exclusive jurisdiction of the English courts. Nothing in these Terms of Use is intended to confer any benefit, right, or remedy upon any person other than Polyflor and Company. If any provision of these Terms of Use is found to be unenforceable, that provision will be severed, and the remainder of these Terms of Use will continue in full force and effect. In such a case, the parties will engage to agree an effective and enforceable provision that most closely relates to the purpose of the invalid provision. Polyflor may revise these terms from time to time. If Polyflor does revise these terms, the revised terms will supersede prior versions. Unless Polyflor says otherwise, revisions will be effective upon the effective date indicated at the top of this page. Polyflor will provide you advance notice of any material revisions via email. Polyflor encourages you to check the effective date of these terms whenever you visit Polyflor’s website. Your continued use of Polyflor mark constitutes your acceptance of any revisions. If you don’t agree to the revisions, you should stop using the Polyflor mark. Neither party may assign, delegate, or otherwise transfer its rights under these Terms of Use without the prior written consent of the other party, except that Polyflor may assign these Terms of Use to a Polyflor affiliate or subsidiary. These Terms of Use constitute the entire agreement between the parties with respect to the subject matter of these Terms of Use and supersedes any prior or contemporaneous agreements, oral or written, relating to the subject matter of these Terms of Use.
  • Vat Registration

    VAT Registration number: 145 4461 72

        

    Polyflor Limited

    Registered in England

    Company No.: 743538

    Registered Office:

    Beechfield

    Hollinhurst Road

    Radcliffe

    Manchester

    M26 1JN

  • Gender Pay Gap

    Gender Pay Gap Reporting Figures for 5 April 2022

    The Calculations show:

    1. A Mean Gender Pay Gap of 7.7%
    2. A Median Gender Pay Gap of 13.7%
    3. A Mean Bonus Gender Pay Gap of -10.4%
    4. A Median Bonus Gender Pay Gap of -44.5%
    5. 87.1% of male employees and 80.7% of females were paid a bonus.
    6. The proportion of males and females in each quartile band are:

    Quartile

    Lower

    Lower Middle

    Upper Middle

    Upper

    Female

    43.8%

    12.5%

    8.3%

    18.9%

    Male

    56.3%

    87.5%

    91.7%

    81.1%


     
    Gender Pay Gap Reporting Figures for 5 April 2021

    The Calculations show:

    1. A Mean Gender Pay Gap of 14.2%
    2. A Median Gender Pay Gap of 19.9%
    3. A Mean Bonus Gender Pay Gap of -56.5%
    4. A Median Bonus Gender Pay Gap of 9.1%
    5. 86.3% of male employees and 46.3% of females were paid a bonus.
    6. The proportion of males and females in each quartile band are:

    Quartile

    Lower

    Lower Middle

    Upper Middle

    Upper

    Female

    47.3%

    6.6%

    14.3%

    16.7%

    Male

    52.7%

    93.4%

    85.7%

    83.3%


     
    Gender Pay Gap Reporting Figures for 5 April 2020

    The Calculations show:

    1. A Mean Gender Pay Gap of 11.6%
    2. A Median Gender Pay Gap of 15.0%
    3. A Mean Bonus Gender Pay Gap of -54.1%
    4. A Median Bonus Gender Pay Gap of -174.1%
    5. 99.1% of male employees and 97.5% of females were paid a bonus.
    6. The proportion of males and females in each quartile band are:

    Quartile

    Lower

    Lower Middle

    Upper Middle

    Upper

    Female

    42.2%

    17.1%

    15.9%

    17.1%

    Male

    57.8%

    82.9%

    84.1%

    82.9%


     
    Gender Pay Gap Reporting Figures for 5 April 2019

    The Calculations show:

    1. A Mean Gender Pay Gap of 14.0%
    2. A Median Gender Pay Gap of 19.1%
    3. A Mean Bonus Gender Pay Gap of 8.7%
    4. A Median Bonus Gender Pay Gap of 8.4%
    5. 89.1% of male employees and 74.7% of females were paid a bonus.
    6. The proportion of males and females in each quartile band are:

    Quartile

    Lower

    Lower Middle

    Upper Middle

    Upper

    Female

    33.7%

    21.3%

    9.5%

    13.8%

    Male

    66.3%

    78.7%

    90.5%

    86.2%


     
    Gender Pay Gap Reporting Figures for 5 April 2018

    The Calculations show:

    1. A Mean Gender Pay Gap of 11%
    2. A Median Gender Pay Gap of 17.8%
    3. A Mean Bonus Gender Pay Gap of -24%
    4. A Median Bonus Gender Pay Gap of -273.5%
    5. 60% of male employees and 80.5% of females were paid a bonus.
    6. The proportion of males and females in each quartile band are:

    Quartile

    Lower

    Lower Middle

    Upper Middle

    Upper

    Female

    58.8%

    9.7%

    12.8%

    12.6%

    Male

    41.2%

    90.3%

    87.2%

    87.4%


     
    Gender Pay Gap Reporting Figures for 5 April 2017

    The Calculations show:

    1. A Mean Gender Pay Gap of 14%
    2. A Median Gender Pay Gap of 14.3%
    3. A Mean Bonus Gender Pay Gap of 11.4%
    4. A Median Bonus Gender Pay Gap of 47.7%
    5. 24.5% of male employees and 21.1% of females were paid a bonus.
    6. The proportion of males and females in each quartile band are:

    Quartile

    Lower

    Lower Middle

    Upper Middle

    Upper

    Female

    37.5%

    12.5%

    9.6%

    13.6%

    Male

    62.5%

    87.5%

    90.4%

    86.4%

    Polyflor Ltd is a leading worldwide manufacturer and distributor of vinyl flooring and has a greater number of male employees. This is mainly due to the nature of the type of industry the Company operates in and the low turnover rate with some employees having been employed for over 25 years.

    Michael O’Connor

    Managing Director, Manufacturing and Finance

  • Modern Slavery Act Statement

    Introduction

    James Halstead plc and subsidiary companies (The “Group”) recognise their responsibilities pursuant to section 54(1) of the Modern Slavery Act 2015 (the “Act”) and this statement sets out the measures taken to prevent acts of modern slavery and human trafficking within its business and supply chains during the year ending 30 June 2023.

    The Group has a zero-tolerance approach to modern slavery and human trafficking, and this is part of our broader commitment to conduct our business in an ethical and lawful manner.

    Our Business and Supply Chain

    James Halstead plc is a major international Group of companies that manufacturers and distributes notable brands in the commercial, contract and consumer flooring sector employing over 820 staff worldwide. It has a global reputation for quality products, service and after sales support.

    The Group’s global supply chain includes the sourcing of raw materials for our manufacturing processes, key suppliers of finished products and other third-party providers of goods and services required in the operation of our business. We work with a core of well-established and reputable suppliers with who we have developed long-term business relationships.

    Our Policy on Slavery and Human Trafficking

    We will never knowingly support or deal with a business involved in slavery or human trafficking. To ensure that we are conducting business in an ethical, lawful, and transparent manner we have several policies in place which we adhere to and apply, including:

    • The Whistleblowing policy, which encourages employees and others to report any suspicions they may have, relating slavery or human trafficking issues, without fear of victimisation, subsequent discrimination, reprisal, disadvantage, or dismissal. Any incidents reported will by fully investigated and acted upon, if founded.
    • The Corporate Social Responsibility Policy which sets out our fundamental values and represents a framework of our existing operating principles which outlines the basic standards of conduct we expect our employees and suppliers to adhere to. We believe that a commitment to the principles of corporate social responsibility makes good business sense and complements our core business strategy and corporate values.
    • The Recruitment Policy includes confirming eligibility to work in the country of employment and to ensure everyone employed is of legal working age.

    There is an undertaking to deal only with those suppliers who share and uphold the same principals as James Halsted plc and who can demonstrate that they have a long-term commitment to ensuring that slavery and human trafficking does not exist in their supply chains.

    Due Diligence

    Our biggest risk of exposure to modern slavery is in the raw material and product supply chains. The Group seeks to obtain competitive prices for goods and services, however there is a commitment to ensure that suppliers have not infringed human rights and have adhered to the highest standards of ethics that the Group demands.

    To mitigate the exposure to modern slavery, all supplier’s factories and sites are subject to due diligence checks in the form of audits conducted by or on behalf of the Group. Where it is not possible to physically attend, meetings are held digitally on a frequent basis, with suppliers from around the world.

    In furthering our commitment to taking a zero-tolerance approach to modern slavery and human trafficking, we require our existing suppliers on an ongoing basis to make positive written affirmations on a regular basis that:

    1. they do not; and,
    2. their direct supply chain does not, endorse, enable, or facilitate human trafficking or slavery within their business.

    This requirement has been incorporated into the supplier procurement process.

    The Group’s standard terms and conditions for suppliers include an express obligation that they comply with applicable anti-slavery and anti-human trafficking legislation.

    Staff are trained on how to recognise and respond to indicators of human rights abuses.

    Our Performance Indicators

    We use the following key performance indicators to measure how effective we have been to ensure that slavery and human trafficking is not taking place in our business or supply chain:

    1. the internal and external audit process.
    2. the monitoring of Human Resource and payroll systems
    3. direct communication and written affirmations with our suppliers ensuring the understanding of, and compliance with, our expectations.

    Consequences

    We will continue to inform our suppliers that the Group operates a zero-tolerance to human trafficking and/or slavery and we expect these standards to be respected and implemented at their sites. If an existing suppler or a potential new supplier fails to cooperate with our requests, or we find evidence of human trafficking and/or slavery in our supply chain, we will immediately seek to terminate our relationship with the relevant supplier.

    Approval

    This statement is made pursuant to section 54 of the Modern Slavery Act 2015 and has been approved by the Board of Directors who will review and update it annually as appropriate.

  • Health & Safety Policy

    1 The Company recognises its legal and moral responsibilities and will, in both consultation and participation with employees, create and maintain – so far as is reasonably practicable – a working environment which will ensure the health, safety and welfare of its employees and other persons who may be affected by its activities.

    Progress will be achieved by setting, monitoring and reviewing objectives as necessary, and by this means continual improvement in our Health and Safety performance will be achieved.

    1.1 The Company is committed to the prevention of injury and ill health by utilising working practices and procedures that make proper provision for the health, safety and welfare at work for all employees, and other persons who have legitimate use of its premises.

    1.2 All employees and other persons undertaking such work on behalf of Polyflor or on its premises are expected to act in such a way that they do not endanger themselves, other people, equipment or premises and co-operate in the interest of health and safety by following the safe working practices applicable to their work.

    1.3 Whereas the company recognises the importance of every employee contributing to the success of its policy, it accepts that each Director or other Manager is responsible for the operation of this policy in the areas for which they are accountable, and it will be implemented through the existing management structure. Specialists are available to advise and assist as necessary.

    1.4 The company recognises the potential risk to certain categories of its staff and will endeavour to ensure employees receive the necessary information, instruction and training for their safety and the safety of others.

    1.5 A system of joint consultation and participation between management and employee safety representatives will be maintained through the local health and safety committee meetings, to promote and monitor good practices covering health and safety at work.

    1.6 A copy of this statement and the Health and Safety Policy are communicated through Department Noticeboards.

    1.7 We request that our customers and visitors respect this policy, a copy of which can be obtained on request.

    1.8 Polyflor currently meet the requirements of ISO 45001:2018, and comply with all current employment and health and safety legislation to ensure a work safety organisation.

    2. ORGANISATION FOR IMPLEMENTING THE POLICY STATEMENT

    2.1 Scope

    The organisation and arrangements for implementing the policy outlined in this document cover all the facilities from which Polyflor operates whether owned or leased.

    2.2 Implementation

    The Health and Safety Policy is implemented through the existing management structure and joint management/employee consultative committees. Specialist staff within the company, e.g. Health and Safety Officer, may be called on for advice, also external specialists if necessary.

    3. RESPONSIBILITIES

    3.1 Director Responsible For Health and Safety

    The Director responsible for Health and Safety is ultimately accountable for the health, safety and welfare of the Company’s employees. He/she has overall responsibility for maintaining an organisation that ensures that all requirements of the Health and Safety at Work Act 1974; the policy and associated statutory obligations are met by all employees and visitors/contractors to the site.

    Special responsibilities include:

    (a) Keeping the Health and Safety Policy under review and ensuring it is reviewed and revised at least annually or as necessary.

    (b) Identifying the requirements and ensuring resources are made available to implement the Health and Safety Policy.

    3.2 Health and Safety Training Officer

    Responsible to the Board of Directors for:

    • Keeping them informed of progress and experience of the area of Health and Safety and encouraging his/her interest in, and enthusiasm for, these aspects.
    • Advising and assisting in identification, assessment and recording of hazards and risks in the workplace.
    • Verifying all accidents/damage/near miss reports by staff and ensuring that correct procedure is followed with regard to the written reporting of such matters.
    • Updating the Health and Safety Policy.
    • Monitoring and updating any information received from internal and external sources.
    • Liaison with outside bodies, ie Fire Department, Health & Safety Executive, Environmental Health etc.
    • Initiating and promoting Health and Safety campaigns and promotions
    • Implementation of Policy changes.
    • Co-ordination of all activities/training/policy related to fire/emergency procedures.
    • First Aid co-ordinator.

    The Health and Safety Training Officer will also provide the Company with a comprehensive service on issues and play a leading role in ensuring the Company complies with the current and developing Health and Safety Legislation. They will also monitor the safety performance of Line Management and co-ordinate action across all areas to ensure training and information is made available.

    3.3 Senior Managers

    Senior Managers must ensure all operations in their area of responsibility are conducted in accordance with the provisions of The Health and Safety at Work Act, The Management of Health and Safety at Work Regulations, other relevant legislation and the Company Health and Safety Policy.

    They are responsible for:

    • Demonstrating by example and commitment their personal concern for the health and safety of all employees.
    • Ensuring safe systems of work are produced and safe procedures are laid down, reviewed and revised annually or as is necessary.
    • Ensuring adequate information and training is provided to safeguard, so far as is reasonably practicable, the health and safety of employees and others that may be affected by their work.
    • Ensuring employees understand and comply with the Policy.
    • Promoting awareness and an acceptance of the importance of Health and Safety at Work.
    • Ensuring staff at supervisory level maintain safe standards of work.
    • Ensuring employees are appropriately supervised in compliance with safe working practices.
    • Ensuring a planned programme of inspection of premises and equipment is carried out.
    • Ensuring that all accidents, dangerous occurrences and diseases are reported to the Health and Safety Executive, where appropriate investigated and the necessary remedial actions are implemented as per the Company Accident/Incident Investigation Policy.
    • Ensuring written Health and Safety Policies and Risk Assessments for their areas of responsibility are produced and revised as necessary.
    • Taking the appropriate disciplinary action where there are breaches of established Health and Safety Regulations.
    • Ensuring that good housekeeping standards are applied and maintained.
    • Ensuring that full co-operation is given to the Safety Representatives operating in their department/area in order that they may perform their duties in accordance with the Health and Safety Policy.

    3.4 Supervisory Staff/Facilitators

    Supervisory Staff/Facilitators are responsible for:

    • Demonstrating by example and commitment their personal concern for the health and safety of all employees.
    • Applying the procedures and safe systems of work detailed by their Managers.
    • Identifying the training needs of the employees within their department and ensuring they receive adequate training to work safely.
    • Investigating accidents within their department with the object of establishing the cause and preventing recurrence.
    • Reporting all accidents/incidents in their department both by reporting to their Manager and completion of the Company Accident/Incident Report Form.
    • Ensuring that by continuous vigilance, safety and good housekeeping standards are maintained in their department.
    • Applying the agreed disciplinary procedures to employees within their department who act in breach of established health and safety regulations.

    3.5 Engineering Manager/Engineering Department

    The Engineering Manager has overall responsibility for ensuring that the Engineering Department (ETSD, Preventative Maintenance, Site Services) carries out its tasks and duties in accordance with current Health and Safety Legislation, and the Company Health and Safety Policy.

    Responsible for:

    • Ensuring that all plants and machinery comply with current legislation.
    • Reviewing periodically all new and existing equipment with reference to mechanical and operational safety. Ensure that work equipment is maintained in an efficient state, in efficient working order and in good repair.
    • Ensuring that each Manager, Facilitator or Engineer within the department is given induction safety training, and any other training with regard to the precautions and procedures appropriate to their specific job, also demonstrating the use of safety equipment and the safe operation of machinery.
    • Ensuring a system for approved contractors is in operation, and the control of contractors working on Polyflor Premises (including safe systems of work, permit to work systems and contractor induction).

    4. SUPPORTING ORGANISATION

    The Company recognises the need to support all Managers and Supervisors in discharging their responsibilities under the Health and Safety at Work Act. Considerable experience and expertise in health and safety matters exists within the Company and it is the intention of the Company to make this expertise available to all managers.

    4.1 Fire Safety

    The Company operates under the Workplace Fire Prevention Regulations. The Health and Safety Training Officer will provide advice for all areas of the company.

    Responsible for:

    • Inspection of fire prevention measures in company premises.
    • Reporting their findings to the relevant manager.
    • Monitoring the implementation of any recommendations.
    • Arranging and providing Fire Safety Training sessions each year for all company staff.
    • Liaising with relevant Estates Officers on plans for all new developments and alterations to, or change of use of, existing buildings to ensure they comply with and conform to the latest relevant Fire Safety Regulations and recommendations.
    • Liaising with the Director Responsible for Health and Safety as appropriate.
    • All fire fighting equipment and fire alarm systems are regularly maintained and tested.

    4.2 Occupational Health Monitoring

    The Company Doctor undertakes health surveillance and monitoring. The Company Doctor is responsible for providing advice to employers, employees and others about all aspects of health at work.

    The Company Doctor is responsible for ensuring:

    • Pre-employment medical screening for all prospective staff is undertaken.
    • Health surveillance of staff who are subjected to specific hazards.
    • Assessment of fitness of staff to resume their duties on return to work after prolonged absence due to sickness or injury is undertaken.
    • Counselling of staff as necessary on the effects of their work, on their health and the effects of their health on their work is undertaken.
    • Where appropriate, initial treatment of illness incurred at work is provided.

    4.3 Environmental Health

    The Company is determined to ensure its standards of environmental health comply with legislation and meet the requirements laid down by the Local Environmental Health Officer, particularly in relation to the standards required for food, water, sewage, waste and pest control. The Company monitors compliance with appropriate legislation in line with its internal procedures.

    4.4 General Duties of Employees

    In accordance with the Health and Safety at Work Act, every employee whilst at work has a legal duty:

    • To take responsible care for the health and safety of themselves and any person who may be affected by their acts or omissions at work.
    • To co-operate with the employer, or any other person, as far as is necessary to enable them to comply with any safety duty or requirement.
    • Not to intentionally or recklessly interfere with or misuse anything provided in the interest of health, safety or welfare.
    • To ensure any faults arising on premises or equipment, and any dangerous situations are reported to their supervisor.
    • To report any accident/incident in accordance with the Company Accident/Incident Reporting Policy.
    • To comply with lawful instructions from their Manager/Supervisor and with established health and safety regulations, policies and practices.

    4.5 Joint Consultation and Action

    Joint consultation on health and safety matters is maintained through the Management Health and Safety committee, the local Health and Safety Committee Meetings and Safety Representatives.

    The Health and Safety Management Committee is established:

    • To keep under review measures taken to ensure the health and safety at Work of all employees of the Company and others who may be affected by its undertaking.
    • To promote co-operation between management and staff in instigating, developing, and carrying out measures to ensure the health and safety at work of all employees of the company, and others who may be affected by its undertaking.
    • To review incidents/notifiable diseases and dangerous occurrences.
    • To consider actions/implications of reports from the Health and Safety Executive.
    • To monitor compliance with statutory legislation.
    • To consider reports from Safety Representatives/Managers.
    • To advise on mechanisms for the communication of health and safety matters within the workplace.

    4.6 Buyers

    Those authorised to purchase items on behalf of the Company will ensure that all such items are as free from hazards, as far as is reasonably practicable. The buyer must ensure that products comply with all safety criteria and hazard data sheets are provided where applicable.

    4.7 Technical

    Technical should ensure that new products trialled and brought into production are of a lower risk to health, as far as is reasonably practicable, and to minimise occupational exposure.

    4.8 Customers, Contractors and Visitors

    Management will ensure, so far as is reasonably practicable, that whilst on Company premises, customers, contractors and visitors are not exposed to risks to their health and safety and will give such persons any information about the undertaking as necessary to ensure this.

  • Equal Opportunities & Diversity Policy

    This policy applies to all employees, potential employees, clients, visitors, contractors, and customers.

    Purpose

    This Policy sets out Polyflor Ltd.’s commitment to always treat equally and with fairness its employees, customers, contractors, and those who come into contact with the Company.

    Our commitment

    We are committed to seeking continuous improvement and compliance with legislation based on the following principles.

    • Everyone has the right to be treated with dignity and respect.
    • We will not discriminate on the grounds of race, gender, disability, nationality, religion, philosophical belief, political belief, age, sexual orientation, family status, trade union activity or any other factor.
    • The Company will consider all aspects of diversity (gender, language, culture, literacy, and disability) when it arises.
    • We will adopt fair and inclusive practices throughout our operations and will seek to eliminate all prejudice, discrimination, bullying and harassment.
    • All employees have a personal responsibility for the practical application of this policy in their day-to-day activities and must always support the policy.
    • Non-compliance with this policy will be treated seriously and will not be tolerated.

    The Board of Directors of Polyflor Ltd are required to ensure:

    • They create a productive and safe working environment, promoting diversity and inclusion in the workforce.
    • They develop new practices, as appropriate, to ensure all employees, contractors and customers are treated fairly; and
    • They can demonstrate continuous improvement in practices to promote diversity and equal opportunities for all.
    Legislation and Codes of Practice

    We will comply with current national and international legislation and relevant codes of practice in the countries we operate. We will monitor our compliance with this policy and the requirements of relevant underpinning legislation as appropriate.

    Recruitment

    All recruitment will be carried out regarding fairness, equality, and consistency for all candidates at all times. Recruitment practices will be inclusive, and we will endeavour to ensure there are no barriers to employment of suitable candidates. Training We will provide our staff with the necessary guidance and training to ensure the effective implementation of this policy.

    Complaints

    Any employee who feels that he or she has grounds for complaint in relation to bullying, discrimination, harassment or victimisation has the right to pursue the complaint through our grievance procedures.

    Human Rights

    We will treat all employees fairly and honestly, regardless of where they work. All staff will have agreed terms and conditions in accordance with local law or practice and will be given appropriate job skills training.

    We will pay a fair wage reflecting local markets and conditions. We will always meet any national minimum wage.

    Working hours shall not be excessive. They shall comply with industry guidelines and national standards where they exist.

    We will not employ illegal child labour, forced or bonded labour or condone illegal child labour.

    Employees have the rights of freedom of association and collective bargaining. We respect the right of our employees to choose whether or not to join a trade union without influence or interference from management. Furthermore, we support the right of our employees to exercise that right through a secret ballot.

    We will negotiate in good faith with the properly elected representatives of our employees.

    We will abide by the non-discrimination laws in every country where we operate.

    We will not use or condone the use of corporal punishment, mental or physical coercion or verbal abuse. We have disciplinary procedures for any member of staff whose conduct falls below the required standard.

    We have formal grievance procedures through which staff can raise personal and work-related issues.

    All staff will be given reasonable access to rest facilities.

    Data Protection

    We will comply with the relevant principles governing data protection

  • Section 172 Statement

    The directors and the board as a collective consider that they acted in a way that would be most likely to promote the success of the company for the benefit of its members as a whole (having regard to the stakeholders and matters set out in S172(1) (a) to (f) of the Act) in the decisions taken during the year end 30 June 2022.

    The board routinely monitors these decisions and ultimately takes responsibility for the interaction with all stakeholders. In consideration of major matters discussed at board level, the likely impact on all stakeholders is carefully considered and where possible, decisions are carefully explained and discussed with affected stakeholders before actions are implemented to ensure they understand and have any necessary support.

    The company’s key stakeholders and how we engage with them are set out below:

    Stakeholder group
    How do we engage with them?
    How has the board considered their interests?
    Parent company

    The two executive directors of the parent company, James Halstead plc, are directors of the company and part of the management team.

    Six board meetings are held each year, and there are further meetings with parent company management as required. There is also regular communication between meetings.

    Comprehensive monthly management reports are provided to the directors and parent company management.

    The board understands that the parent company requires sustainable growth and value creation. In recognising this, it has implemented a policy which has resulted in increasing profitability and incremental shareholder return over a sustained period.
    Customers

    We interact with our customers through:

    • Visits and meetings
    • Industry exhibitions
    • Customer site tours and presentations
    • Company website
    • Supplying extensive samples and supporting literature
    • Delivering a high standard of technical support
    • Providing enhanced digital design services and support

    Our strategy of attaining sustainable growth in profit and building goodwill in our brands will only be achieved through an understanding of the needs of our customers and the markets we serve.

    The board regularly considers the impact on customers when considering strategic decisions, for instance the major investment in a new warehousing facility has been driven by the need to improve customer service.

    SuppliersEngagement with suppliers and business partners is achieved by holding regular meetings, regular evaluation reviews and through audits of the supplier base.The board recognises that relationships with the supplier base is important to the reputation and long-term success of the company. There is regular dialogue between our management team and our suppliers, where quality, price, sustainability and health and safety are key to the discussions. Any matters which the board needs to be aware of are reported back as appropriate
    Employees

    We engage with our employees through site communications, briefings, performance reviews, newsletters and notice boards.

    Employees are also written to individually on matters which are deemed important.

    The board is aware that our employees are critical to the successful achievement of the strategic aims. The group prides itself on providing a friendly and safe working environment for all employees, and given the nature of our manufacturing process, health and safety is taken extremely seriously. There are a number of employees who have achieved thirty, forty and even fifty years’ service. The group has operated a share scheme which enabled employees to build up personal shareholding in James Halstead plc and participate in its expansion and success.
    CommunitiesWe operate from multiple sites and seek to be a good neighbour with the local communities. Where possible we create opportunities to recruit and develop local people, which helps support the local economy and look after the environment. We also support local charities through fundraising and donations.The board has a full understanding of the importance of good community relations with both internal and external stakeholders. The impact of our operations from an environmental perspective recognised on a local and global level. Capital expenditure projects, for example, focus on improving energy efficiency and reducing environmental emissions.

    The corporate social responsibility section of the latest Polyflor Sustainability Report outlines in further detail, the company’s commitment to its stakeholders, including the supply chain, employees, and communities.

    We define principal decisions as those that have a significant impact on the company and/or our stakeholders. Principal decisions that are currently confidential to the company are not included below. Any such decision would be included in future report and accounts if and when confidentiality is no longer a factor. The potential impact of principal decisions on stakeholders is assessed in detail by the board.

    During the year the following principal decisions were considered by the board.

    Post Covid-19 immunisation manufacturing

    The success of the initial vaccine rollout in the UK, the very high efficacy of this vaccine and the alteration to self-isolation rules provided the opportunity, in the early part of the financial year, to return to more normal shift patterns and to increase output from our UK manufacturing sites. The board, however, needed to consider the impact of the lesser efficacy of vaccines in the Far East, from which we also source goods, and the ongoing lockdowns of a region that continued to take a zero-tolerance approach to Covid-19 cases. In order to mitigate possible supply shortages, stock levels were raised over a period of several months.

    Warehouse expansion

    In 2020 the board appraised the need for increased warehouse capacity in the UK and plans are being finalised for final approval. The board has agreed this in principle and the cost of this expansion will be in excess of £15 million (excluding stock holdings). Some progress has been made on this project. The land identified has been granted approval and environmental considerations are being addressed and the scale of the project agreed.

    Price increases

    The increase in costs over many months has been widely reported and, we, in common with many other companies have had to increase our prices and will undoubtedly have to do so again. The board has been, and remains, ever conscious of the effect of price increases on demand and it was resolved that price increases should, to an extent, lag cost increases to mitigate this risk. The increasesin cost and availability concernsthat were constant through the Covid-19 crisis did seem to alleviate in the autumn of 2021 though the cost of international freight continued to climb into early 2022. This situation significantly worsened since February 2022, when the Ukraine was invaded, although is now alleviating to a certain extent.

    Price increases have been several during the year and continue to the time of writing. Flooring contracts can take several months from initial quotation to supply, and it has become ever more difficult to hold to the initial quotations. To the extent that we have tried to work with end users on these projects, margins have been eroded.

    Ukraine conflict

    Since February 2022 the fragility of global supply markets has worsened as the implications of the Ukraine conflict became clearer.

    The board resolved that we should cease to undertake sales of flooring to Russia and given the close involvement of Belarus to only supply the latter with healthcare related products, after a review by the board of individual projects.

    The effects on UK energy costs have been widely reported but the implications to UK manufacture go much deeper. Certainly, the cost of our UK energy of both gas and electricity has been significant but the effects on raw material supplies have also been significant. The dependency of many industries in Europe on the large refinery and chemical plants being fed oil and gas from Russia made it immediately apparent that the conflict would lead to major disruptions in supply beyond the cost of energy. The Nord Stream 1 pipeline supplying gas is significant but more disruptive to our supply chain is the Druzhba oil pipeline. For these reasons the board resolved to try and increase stock levels. The resultant record level of year end stock is a consequence.

    Dividend

    After considering the profit for the year and the profit and loss account reserve, the board approved a dividend of £24 million to the parent company, James Halstead plc.

  • Quality Policy

    Polyflor Limited is one of the UK’s leading manufacturers and suppliers of high quality flooring and accessories, operating on an international basis.

    To maintain leadership, we recognise our need for continuing commitment to total customer satisfaction in all the products and services we provide.

    We will achieve this by delivering product and services which meet our customer’s requirements in full.  Furthermore, we will try at all times to maximise appeal to the customer by exceeding their expectations. Our aim, as a minimum, must be to deliver defect free products and services on time which are of the right quality and cost.

    We recognise our customers can be internal or external to the company and at any time we are both customer and supplier to each other. For this reason, it is essential, and expected, that we work together as a team to achieve success in meeting our customer’s needs.

    Quality Systems have been established which meet the requirements of BS EN ISO 9001:2015. The Management Representative (in our case the Manufacturing Director) is responsible for ensuring that its Quality Systems are continually monitored and adequately maintained.

    To make this policy effective, each year the senior management team review the policy, identify quality objectives and targets for improving the company’s performance, and develop action plans to achieve them. By these means continual improvement in our quality performance will be achieved. The policy, objectives and their progress are communicated through departmental notice boards.

  • Responsible Sourcing Policy

    Polyflor Limited manufacture and distribute worldwide a vast range of floor coverings and accessories.   This involves the purchase of raw materials, packaging materials and their storage, handling and conversion via multi-stage processing to the final product.  The purchasing decisions of Polyflor Ltd can affect society and the environment beyond the immediate impact of its own operations. Responsible sourcing involves the promotion and support of broader scale adoption of responsible practices throughout the supply chain. This can stimulate demand for socially and environmentally preferable products.

    As part of this process waste is produced, emissions to land air and water are made and energy is consumed.  The Board of Directors of Polyflor Ltd accept that it is their responsibility to reduce the global and local effects of the company’s activities.  To this end the Manufacturing Director has specific responsibility for the management of the Responsible Sourcing Programme of the company and ensuring Polyflor Ltd meet the requirements set out within the BES 6001 Framework Standard for the Responsible Sourcing of Construction Products.

    The company has assessed the impact of all its operations and the requirements of the sourcing programme and will specifically address the following areas:

    • Ethics – recognise the need to adopt and apply standards of ethical behaviour appropriate to the purpose and activities of the organisation.
    • Legal Compliance – comply with all applicable laws and regulations.
    • Management Systems – have systems in place to operate in a legal, efficient and financially sustainable manner with continual improvement in the management of quality, health and safety, the environment and human resources.
    • Supply Chain Management – communicate and work constructively with the supply chain to deliver sustainable policies and practices. Where possible, local suppliers are utilised in order to support local communities and reduce transport impacts.
    • Stakeholder Engagement – identify stakeholders affected by the activities of the organisation and its supply chains and be responsive to their needs.
    • Complaints and Prosecutions – operate with transparency and record and report all complaints and prosecutions and associated corrective actions.
    • Fundamental Rights at Work – respect international norms concerning human rights and labour practices and recognise fundamental rights at work including the abolition of child labour, forced or compulsory labour, the rights of freedom of association and collective bargaining, and the elimination of discrimination.
    • Health and Safety – operate in a responsible manner to protect employees, contractors and visitors.
    • Climate Change and Energy – Use energy efficiently in the production of materials and products and minimise the emission of greenhouse gases associated with these processes. Reduce fossil fuel consumption and review the utilisation of renewable sources of energy.
    • Resource Use – recognise the need to use all materials in the most appropriate and sustainable manner. Where possible products should be made using the most sustainable raw materials measured either through individual EPD`s and/or through finished product LCA or EPD`s.
    • Site Stewardship – be responsible stewards of sites used by preventing pollution and recognising the importance of national heritage, ecological value and biodiversity during use and after end of life of each site.
    • Water – use water efficiently with the aim to reduce usage, thus minimising demand on potable water supplies, and treat process water and site run-off effectively to mitigate against pollution risks.
    • Waste Management – manage all waste streams effectively by adopting the waste reduction hierarchy and minimise waste incinerated and disposed of to landfill without energy or material recovery.
    • Transport Impacts – recognise the social and environmental impacts of transportation and the need to adopt appropriate strategies to reduce adverse impacts associated with product distribution to our customers and delivery of constituent materials to our business.
    • Employment and Skills – continue to support local communities by providing employment and economic activity through fair operating practices and recognise the importance of developing a skilled and competent workforce.
    • Local Communities – Liaise effectively with the local community and strive to develop mutual understanding and respect.
    • Financial Stability – manage for long term financial performance. Provide stability and enable long term investment in social and environmental aspects which underpin the economy.
    • Contribution to the Environment – develop products that improve the quality and sustainability of the built environment.

    Progress will be achieved by setting objectives for reducing sourcing effects, monitoring progress and reviewing the objectives as necessary. The company objectives and targets are identified in the Environmental Manual Schedule 2 (ENVMANSCH 2) of the Polyflor Management System Manual.  By this means continual improvement in our performance will be achieved. The policy, objectives and their progress are communicated through department notice boards.

  • Code Of Conduct Policy

    Polyflor Limited is committed to the sustainable and responsible sourcing of raw materials, with all suppliers expected to cooperate with the Code of Conduct Policy and have business ethics which are aligned with our own. In return, Polyflor will deal fairly with all its suppliers, and will seek long lasting business relationships, conducting business in an ethical and socially responsible manner.

    All suppliers to Polyflor are expected to treat their employees with dignity and provide a fair wage, complying with relevant employment legislation. Polyflor has set out a Modern Slavery Act Compliance Certification, which all suppliers are expected to adhere to.

    Suppliers are expected to have systems in place across their business to cover Quality, Environmental and Health and Safety matters. It is preferred that suppliers are accredited to the following international standards in these areas:

    • Quality – ISO 9001
    • Environment – ISO 14001
    • Health and Safety – ISO 45001

    Polyflor recognises its responsibilities within the supply chain and has identified a register of Interested Parties and Their Requirements.  The Interested Parties identified include both our customers and our suppliers.

    All suppliers to Polyflor will be regularly made aware of this policy. Regular reviews will be conducted to ensure continual improvement of its systems, and to ensure continued compliance with relevant legislation and standards.

  • Environmental & Energy Policy

    Polyflor Limited manufacture and distribute worldwide a vast range of floor coverings and accessories. This involves the purchase of raw materials, packaging materials and their storage, handling and conversion via multi-stage processing to the final product.  As part of this process waste is produced, emissions to land, air and water are made and energy is consumed.  The Board of Directors of Polyflor Ltd accept that it is their responsibility to reduce the global and local environmental effects of the company’s activities and are therefore committed to improve energy use, prevention of pollution and compliance with relevant legislation.  To this end the Manufacturing Director has specific responsibility for the Environment and Energy Management Programme of the company to ensure we meet the requirements of BS EN ISO 14001:2015 and operate to a system based on BS EN ISO 50001:2018.

    The company has assessed the environmental and energy impact of all its operations and the management programme will specifically address the following areas:

    • To introduce, where appropriate, developments which will reduce the impact of our product from raw material manufacture, through production and use to ultimate disposal.  This is a pre-requisite to the ultimate sustainability of our business.
    • Reduction of post installation and post-consumer PVC flooring waste to landfill by:
      • Sponsoring and participating in company and UK wide collection schemes for post installation and post-consumer waste.
      • Developing products and processes to allow the use of post installation, post-production, and post-consumer PVC flooring waste.
    • Noise from our own manufacturing and distribution activities.
    • The control of both solid and liquid waste from our operations.
    • At the very least, meeting the required CCL annual exemption targets set by Defra by:
      • Minimisation of greenhouse gas emissions.
      • Reduction of energy used per sqm.
      • Investigation into the most effective and sustainable sources of energy.
    • The use of power in production activities.
    • Use of energy from renewable sources.

    Progress will be achieved by setting objectives for reducing energy and environmental impact, monitoring progress and by reviewing the objectives as necessary.

    The company objectives and targets are identified in the Environmental Manual Schedule 2 (ENVMANSCH 2) of the Polyflor Management System Manual.

    By this means continual improvement in our performance will be achieved. The policy, objectives and their progress are communicated through department notice boards.

  • CSR Policy

    The Corporate Social Responsibility Policy (CSR) is an expression of fundamental values and represents a framework of our existing operating principles. The Polyflor Ltd Board of Directors supports the principles set out in the Policy and the aim is to translate that support into a set of standards and guidelines to provide practical guidance to managers and employees. Each is personally responsible and accountable for compliance of this Policy.

    BASIC STANDARDS OF CONDUCT

    Employees

    We will treat employees fairly and use employment practices based on equal opportunity for all employees. Recruiting, employing, and promoting employees based on objective criteria and the qualifications and abilities needed for the job to be performed in line with the Equal Opportunities Policy.

    Customers

    We will provide high quality and value, competitive prices, and honest transactions to those who use our products. We will deal lawfully and ethically with our customers. All employees are expected to behave respectfully and honestly in all their dealings with customers and the public in accordance with the principles set out in this Policy.

    Suppliers

    We will deal fairly with our suppliers. We will seek long lasting business relationships, without discrimination or deception. In those dealings, we expect those with whom we do business to adhere to business principles consistent with our own.

    Communities

    We are committed to fostering good relationships with the communities in which we work. We will abide by all national and local laws, and we will strive to improve the wellbeing of communities through the protection of natural resources, through the encouragement of employee participation in charitable affairs.

    National and International Trade

    We will seek to compete fairly and ethically within the framework of applicable competition. We will comply with all applicable export control laws and sanctions when conducting business around the world.

    POLYFLOR LTD STANDARDS OF CONDUCT

    The following standards of conduct define our minimum expectations for ethical behaviour.

    1. Quality and Safety

    Polyflor Ltd is committed to creating and maintaining a safe and healthy working environment for our employees, customers, and the community.

    Polyflor products are designed, produced, and delivered with the primary consideration of the safety and health of our customers, product users, employees and others who may be affected.

    2. The Environment

    Polyflor Ltd is committed to making continuous improvement in the management of its environmental impact as set out in our Environmental Policy and Objectives.

    All employees are expected to adhere to the requirements of the environmental management programme and support the improvement in our environmental performance.

    3. Bribery

    No Polyflor employee or business working on our behalf must accept or give a bribe, facilitation payment or other improper payment for any reason.

    Polyflor Ltd will ensure it complies with the requirements of the Bribery Act 2010. For further guidance, please refer to the Anti-Corruption Policy.

    4. Gifts and Corporate Hospitality

    Employees can only accept and keep gifts paid for by third parties if they are nominal in value. Where refusing a gift would cause offence (customary in a particular market), it may be accepted provided it is proportionate, lawful, and properly recorded in the Gifts and Hospitality Register held by the HR Department. For further guidance, please refer to the Anti-Corruption Policy.

    5. Conflicts of Interest

    Whilst we respect the privacy of our employees, all Polyflor Ltd employees are expected to avoid personal relations, activities, and financial interests, which could conflict with their responsibilities to the Company. Polyflor Ltd employees must not seek gain for themselves or others through misuse of their positions or company property.

    6. Personal Conduct

    All employees are expected to behave in accordance with the principles set out in this Policy. Employees are expected to protect and not misuse company assets such as buildings, vehicles, equipment, and cash.

    Employees are expected to use email, internet, IT and telephones in a manner appropriate for business purposes in line with the principles contained in this Policy and any applicable IT policies.

    7. Corporate Manslaughter

    Polyflor Ltd has a duty of care under the Corporate Manslaughter and Corporate Homicide Act 2007 and is committed to the prevention of injury and ill health by utilising working practices and procedures that make proper provision for the health, safety, and welfare at work for those who use its premises. Whereas the company recognises the importance of every employee contributing to the success of its policy, it accepts that each Director or other Manager is responsible for the operation of the Health and Safety Policy in the areas for which they are accountable.

    For further guidance, please refer to the Health and Safety Policy Statement. Staff are encouraged to report suspected wrongdoing as soon as possible. All reported concerns will be taken seriously and investigated as appropriate in line with the Whistleblowing Policy.

    8. Supply Chain

    We purchase a wide range of goods and services required in the operation of our business and we also rely on a number of key suppliers for the delivery of our core products. Good working relationships with our suppliers are therefore central to the success of our business.

    Whilst we are committed to obtaining and retaining competitive goods and services, we will at the same time seek to ensure they are from sources that have not jeopardised human rights, safety, or the environment. We expect our suppliers to adhere to business principles consistent with our own. We expect them to adopt and implement acceptable safety, environmental, product quality, labour, human rights, social and legal standards consistent with our own.

    Most of our suppliers are or intend to be certified to ISO 9001, ISO 14001 and OHSAS 18001. Polyflor also assess suppliers for their commitment to the reduction of environmental impacts associated with their transport operations by reducing energy and improving vehicle efficiency. This is achieved by (1) encouraging suppliers to use energy efficient vehicles to deliver materials to our business and (2) by providing adequate driver training to improve vehicle fuel efficiencies.

    9. Confidentiality

    Information received by anyone during his or her employment must not be used for personal gain or for any purpose other than that for which it was given.

    10. Equal Employment Opportunity

    Polyflor Ltd will treat employees and applicants for employment fairly, based only on factors related to Polyflor Ltd legitimate business interests.

    Polyflor Ltd does not use child labour or forced labour.

    Polyflor Ltd is dedicated to promoting employee development through assistance in improving and broadening work-related skills.

    11. Workplace Environment

    Polyflor Ltd is committed to providing its employees with a workplace that is free from known safety and health hazards and a work environment free from discrimination, harassment, or personal behaviour not conducive to a productive work climate.

    All employees will abide by the applicable laws and regulations regarding possession or use of alcohol, drugs, and other controlled substances in line with the Substance Misuse Policy.

    The Corporate Social Responsibility Policy does not form part of any employee’s contract of employment, and it may be amended at any time.

  • Biodiversity Policy

    Polyflor Limited manufacture and distribute worldwide a vast range of floor coverings and accessories. This involves the purchase of raw materials, packaging materials and their storage, handling, and conversion via multi-stage processing to the final product. The Board of Directors of Polyflor Ltd recognize the impact our operations have on the environment and are committed to minimizing our ecological footprint and where possible contributing to the conservation and enhancement of biodiversity.  To this end the Manufacturing Director has specific responsibility for biodiversity and to ensure we meet the requirements of BES 6001 v4.

    Polyflor does not currently manufacture in areas of high biodiversity value such as natural protected areas. Our activities do not, therefore have a direct impact on sensitive biodiversity features. Nevertheless, our activities can have an indirect impact on biodiversity. Polyflor will address this in the following ways:

    • Ethics – recognise the need to adopt and apply standards of ethical behaviour appropriate to the purpose and activities of the organisation.
    • Comply with all applicable local, national, and international laws and regulations related to biodiversity and environmental conservation.
    • Source raw materials and resources from suppliers who share our commitment to responsible and sustainable practices, with a focus on reducing negative impacts on biodiversity.
    • Efficiently use resource by reducing waste, energy consumption, and emissions that could harm biodiversity.
    • Implement measures to prevent pollution and minimize any adverse effects on ecosystems, water bodies, and local communities.
    • Where relevant, actively work to protect and conserve biodiversity in areas where our facilities are located.

    Progress will be achieved by continuously improving our biodiversity performance through regular review and updating of this policy and where relevant by setting objectives for biodiversity improvement, and by reviewing the objectives as necessary. The company objectives and targets are identified in the Environmental Manual Schedule 2 (ENVMANSCH 2) of the Polyflor Management System Manual. The policy, objectives and their progress are communicated through department notice boards.

James Halstead Flooring
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